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Dealing with Difficult Telephone Calls: Skills, Strategies, and Best Practices | #dealing with difficult telephone calls

Dealing with Difficult Telephone Calls: Skills, Strategies, and Best Practices
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Dealing with Difficult Telephone Calls: Skills, Strategies, and Best Practices

For many professionals, the telephone is a lifeline. Customer service agents, healthcare receptionists, emergency call handlers, and collections officers all spend a significant part of their day on the phone. While most calls are straightforward, some become difficult: angry customers, di
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