For managed environments, we use Intune or Group Policy to force sign-in credential sync and clear old tokens. Boost your SMB’s security and compliance with Microsoft 365 Business Premium. Discover Defender and Purview add-ons for enterprise-grade protection at SMB-friendly pricing. This means that the authentication setup for your sync is no longer valid. This can happen for the a number reasons particularly if your sync authenticates using Delegated Permissions. You will need to have the correct privileges set on your Azure account in order to set up the M365 sync.

TrustedTech

We tell users to sign out completely and remove stored credentials from Windows Credential Manager or their device’s keychain. Sometimes, rejoining the device to Azure AD or just reauthenticating in Office apps does the trick. This pops up a lot after admins reset a password in the Microsoft 365 admin center. That changes the password in Microsoft Entra ID, but not right away in your local Active Directory. You end up with mismatched passwords between the cloud and your local network. The Users Loaded count will be 0 if all users fail to meet the system's requirements for user records.

What to do when Office 365 password reset doesn’t sync across devices

On Windows, open Credential Manager, pick Windows Credentials, and remove anything related to Office 365 or Microsoft 365. On macOS or iOS, delete stored credentials from Keychain Access. To update from Azure AD Sync send/receive error 0x800CCC0E fix to Microsoft Entra Connect, see the upgrade instructions.

Login & Sync Errors: Personal & Business Microsoft 365 Accounts on Same Device

But setup is a little complicated and it can sometimes be difficult to identify the source of problems. We have resources to help you identify potential issues and fix them. With apps syncing across devices and cloud services, sync issues are among the most frequently reported M365 problems. These can include missing files, ghost icons, or documents that do not update in real-time. The sync will fail if the total number of all users (active or inactive) on your account exceeds the user limit placed upon it if present.

Reviewing Device Sign-In Settings

The Summary sheet on the spreadsheet attachment of your sync summary includes an Updated User Count and User Limit. These figures will give you an impression of how far over the limit the account is. Sync failure alerts do not always include a full summary or diagnose Office activation conflicts attachment, you can run a test sync to obtain this data.

How Much Do Managed IT Services Cost?

You'll also receive a mail (to the alternate Office 365 sync problems and login fixes email and to your admin email) from Microsoft 365 that indicates your tenant has encountered directory synchronization errors. For details see Identify directory synchronization errors in Microsoft 365. We check that the Work or School Account in Windows Settings is active and linked to the right domain. If there’s a sync error, we disconnect and reconnect the account.

Common Causes of Office 365 Password Reset Sync Issues

• We go above and beyond the average software reseller because we built our business on trust.
• You need to login to the correct microsoft account if you need to sync your computer and tablet.
• Discover how IT leaders can address key Microsoft Copilot questions on cost, deployment, security, and integration to maximize ROI and adoption.
• To get the sync working you will either need to delete users or have the user limit on your account increased.
• I'm considering deleting as many objects from the tenancy as I can, and starting from as close to the beginning as I can.
• We show users how to reset passwords using approved methods like the Microsoft 365 portal or self-service password reset (SSPR).
• When configuring Azure AD Connect, I chose the options for Pass-through Auth + Seamless SSO + Password Hash sync.

TrustedTech delivers unbeatable customer service, with experts in licensing and high-level technicians always on-call to answer your tech issues in-depth. TrustedTech is a Microsoft CSP Direct Bill Partner with all six Solutions Partner designations and decades of expertise in licensing, support, and cloud infrastructure. If you're looking for smarter ways to manage, secure, or optimize your Microsoft 365 (M365) environment, our U.S.-based team is here to help. The error message in the Summary sheet of the Sync Summary spreadsheet attachment can also highlight the reason for this. Both of our authentication methods can fail if the Enterprise Applications entry for the sync in Azure AD is deleted or if it has had its permissions modified. I didn't try logging in originally, I just assumed they'd work, and so tried migrating mailboxes.