For some users, e-mails do not arrive without manually sending and receiving them. If you are having sync issues, you can force a connection status shows disconnected manual sync by selecting the Sync button via the View tab on the Ribbon. A status message appears at the bottom of the message list while Outlook is syncing.

Repair your classic Outlook program

It includes a listing of your accounts, autocomplete information, and your name and initials. To repair your Outlook profile or create a new one, see Fix your Outlook email connection by repairing your profile. Go to your Outbox and then open the stuck email messages. If that message has an attachment that's larger than 20MB, delete the attachment and either attach a smaller file Outlook Not Sending or Receiving Email or attach a link to the attachment. For more information, go to Reduce attachment size to send large files with Outlook or Exchange Online limits.

Make sure you are connected to the Internet

For more information, please go to Sync to manually check for new mail and to send messages in Outlook. Sometimes, an Outlook add-in will crash and prevent your email messages from sending. To disable all add-ins, you can start Outlook in safe mode. If you can send email while Outlook is in safe mode, creating a new Outlook email profile should allow you to send email again.

Check your blocked users list

If you've changed your password on the website for your email account, you'll need to change it in new Outlook, too. Sign up for tips and industry insights to level up your emailing skills. Outlook lets you block a sender or a domain in just a few clicks. This is a great way to protect your inbox from spammers and cyberbullies. If an email triggers the spam filters, Microsoft automatically moves it to your junk folder.

Create a new Profile

But if you’ve never cleaned your inbox, then you might have maxed out your storage limit. So if you’re waiting for an email from someone, you may want to check if the sender is registered on your blocked users list. But still, it’s worth checking if other users are currently experiencing similar issues with Outlook. Microsoft comes with a great option called Work Offline.

• I uninstalled the New Outlook app and reinstalled it and that didn't fix anything.
• Articles, examples, tutorials, and inspiration from our emailing experts.
• For more information, go to Reduce attachment size to send large files with Outlook or Exchange Online limits.
• If that message has an attachment that's larger than 20MB, delete the attachment and either attach a smaller file or attach a link to the attachment.
• Which means that you won’t be able to receive new messages.
• For more information on creating a new email profile, see Create an Outlook profile.
• If you can send email while Outlook is in safe mode, creating a new Outlook email profile should allow you to send email again.
• For many types of email accounts, classic Outlook stores your messages in a Personal Folders File (.pst file).
• Some email providers (such as your ISP or even Gmail) won't let you send messages larger than a certain size.
• I have another Windows computer with a different Microsoft account and that is working fine.

For many types of email accounts, classic Outlook stores your messages flush DNS and re-sync Outlook in a Personal Folders File (.pst file). You can repair this file by running the Inbox Repair Tool. This repair should take approximately fifteen minutes. For more information, see Repair your Outlook personal folders file (.pst). A profile is a group of settings that controls how Outlook works.