How to Troubleshoot Common Microsoft 365 Problems and Issues

If you don't wish an inactive user to be made active by the M365 sync, you can add the user's email address to the sync forbid list.



Troubleshoot Office 365 Sync and Login Issues

You can close the wizard at this point as you do not need to complete it for re-authentication to take effect. You should run a test sync after re-authenticating the sync to ensure it is working. It could be due to incorrect login details, administrator password resets, or account lockouts after multiple failed attempts. Whether it’s a Microsoft Office 365 sign-in problem or a password reset issue, here’s how to get back in securely.

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  • The simplest way to resolve authentication issues is to rerun the authentication process by clicking the Sign in with Microsoft on the Microsoft 365 settings page.
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  • You can do this in the Microsoft 365 Sync Wizard on the configuration page of your platform settings.
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  • Another which is shown below, is a user opens a new message, or replies to one, and lets it sit for a while.
  • To resolve these issues you should run the steps in this article and check whether the groups in your sync's filtering preference contain users in Azure AD.


If your Office 365 is not working properly because it’s outdated, support can handle update problems that prevent essential patches and security fixes from being installed. It seems to be some sort of error with the user not being able to connect and sync with M365 servers. This also started happening out of nowhere about a week Office 365 Sync Errors Fix ago. A vast community of Microsoft Office365 users that are working together to support the product and others.

I got an error message that my company has exceeded the number of objects that can be synchronized



To diagnose Outlook and OneDrive connection issues that often cause Office 365 not working problems. Create your account and connect with a FixTechGuide support for Office 365 world of communities. I have a user who is having trouble syncing with Microsoft 365. The authentication issue occurs because of missing package information about either the Active Directory Authentication Library (ADAL) or Live ID.



What should I do if my sync failed due to authentication issues?



Troubleshoot Office 365 Sync and Login Issues

After you run the commands, and if they completed without errors, you may see a quick progress indicator or modern authentication troubleshooting a status result that contains information about the package installation. This issue occurs only on computers that are running Windows 10, version 1703 or later, and Microsoft 365 version 1807 or later. We are a paid-for question and answer site and not affiliated with any other company. I will be assisting you today and hope we can solve the issue together.

Tools & Methods To Use to Troubleshoot Office 365 Issues



Troubleshoot Office 365 Sync and Login Issues

To diagnose and automatically fix several common Microsoft 365 sign-in issues, run the Microsoft 365 Sign-in troubleshooter. You need to login to the correct microsoft account if you need to sync your computer and tablet. TrustedTech is dedicated to being a reliable resource for all software and technology support needs. Our relationship to the Microsoft Partner Network allows us to provide competitive pricing and authentic software and support, all with a much-needed human element.

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