The Lufthansa Tokyo Office plays a vital role in supporting the airline’s operations and customer service needs in Japan, one of its most important Asian markets. Located in Tokyo, a global financial and aviation hub, the office assists passengers with a wide range of services including flight reservations, ticket changes, fare inquiries, baggage information, and special travel requests. It serves both leisure and business travelers flying between Japan and Europe, as well as those connecting onward to destinations across Lufthansa’s extensive global network. The office also supports members of the Miles & More loyalty program, providing guidance on mileage accrual, redemptions, and elite status benefits.

In addition to passenger-facing services, the Lufthansa Tokyo Office works closely with airport authorities, ground handling partners, and corporate clients to ensure smooth operations at major airports such as Tokyo Haneda and Narita. It also collaborates with local travel agencies and business partners, helping to promote Lufthansa’s premium cabins, advanced aircraft, and German hospitality standards in the Japanese market. By maintaining a strong presence in Tokyo, Lufthansa demonstrates its commitment to reliability, efficiency, and high-quality service, offering Japanese travelers dependable connections to Europe and beyond while strengthening cultural and business ties between Japan and Germany.